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Part of an 9 month "uplift" project where I redesigned old applications and applied our "New Look". Physicians thought it was faster and better — even though it was the same underlying code.
Which is more readable? Italicized or regular text? Does putting the medication details beneath the name increase "scanning" speed? I create and test these questions as an evangelist for User Centered Design.
This design "clean up" saved the company more than $250,000/year. The old design was so confusing that clients would call us rather than trying to figure it out for themselves. The new design reduced phone calls more than 90%.
Design is how something works. Physicians were accidentally creating IV sequences when they wanted to search for a medication. I redesigned the Add New Order workflow to correct this and made it faster to find new meds, too.
Design decisions change based on platform. My simple re-design of "Add New Order" on the desktop was designed differently when it cam time to create it on an iPad.
Deuteranopia, commonly known as being color blind, affects 5% of all males. I mentor our new designers and teach techniques to account for color-blindness as well as dozens of other techniques and issues.
Next year, all U.S. hospitals will switch to a new, complex diagnosis classification called ICD-10. I designed Cerner's solution. It looks simple. But getting to "simple" is a defined, rigorous process. I designed 16 different solutions and used client testing to determine which to implement.
The most vital ingredient in good design is talking to clients. Ambulatory and Inpatient doctors work differently and want to see different things. I held weekly calls with clients to get feedback, which lead to terrific results.
Senior Interaction Designer
Kansas City, MO
Cerner is a Fortune 500 healthcare information technology company that provides complete systems for hospitals.
- Meet with client physicians, determined how to meet their needs, and designed software solutions for iPads and desktops that pass rigorous safety and regulatory standards
- Led the usability and design of Orders, ICD-10 solutions, others
- Performed shadowing on hospital site visits to improve workflows